AAA Washington recently hired Cynthia Franklin as Customer Service Unit Manager. In her role, Franklin contributes to the overall success of AAA’s Insurance line of business through leadership of the customer service team, including a high-volume call center that provides overall customer support.

Franklin brings with her more than 30 years of experience in managing call centers, and has lead the success of numerous large-scale projects, including the development and implementation of the first call center at City University in 1999. Franklin recently spent the last nine years at Safeco Insurance, where she managed the client support call center.

As an active member in her community, Franklin has invested time in many ventures to help underprivileged women start professional careers. She is an avid supporter of Dress for Success, and at one point owned a second-hand boutique store in Seattle that retailed clothing for working women.

AAA Washington has been serving members and the traveling public since 1904. The organization provides a variety of exclusive benefits, including roadside assistance, discounts, maps and personalized trip planning, to its 1,040,000 members. In addition, its full-service travel and insurance agencies provide products and services for members and the public. Additional information is available through the company’s offices in Washington and northern Idaho, at, or by calling 1-800-562-2582.

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